Housing repairs – Compensation claims
If you feel your personal belongings have been damaged you can make a claim for compensation by completing our Claim for Compensation Form at the bottom of this page. For the claim to be considered valid it has to be received within 28 days of the damage taking place or from the time you noticed it.
Once submitted, we will investigate your compensation claim.
-
If your claim for compensation is successful and you owe rent arrears or other debts to the housing department, the compensation will automatically go towards paying these debts.
-
Housing Repairs
Telephone: 0800 073 3333 (free to call from a landline)
Textphone: 0121 675 8221
If calling from a mobile phone: 0300 555 0404 (will be cheaper than calling the freephone number)
-
-
Our repair partners will do all they can to make sure that repairs are carried out satisfactorily. However, if the repairs either fail or exceed you expectations, please let them know.
You can also register your complaint or compliment by filling in the online form or contact the following numbers depending the ward you live in:
Central - 0121 464 4903
North - 0121 303 1802
South - 0121 303 6874
Compensation Claim Form 
