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Welcome to birmingham.gov.uk

Regulatory Services Customer Charter

Regulatory Services deliver the Trading Standards, Environmental Health and Licensing Services for Birmingham City Council. We believe that a number of factors help to make us a customer focused organisation that delivers our services to our customers efficiently, effectively and courteously and we set standards for those factors.

Our Regulatory Services Customer Care Charter sets out our commitments to you so that you can judge us on our promises. We have tried to make our Charter clear and easy to read but because it is a formal commitment from us to you, there is some use of technical terms.

Copies of our Charter are available at our public reception offices.