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Welcome to birmingham.gov.uk

Unhappy With Our Service?

Our staff are here to help you.

If you are unhappy with the service you have received or you wish to make a formal complaint, please write to us direct, to the address given below.

Birmingham City Council
Resources Department
Revenues and Benefits Division
PO Box 5
Birmingham
B4 7AB

If you make a formal complaint the process below will be followed:-

  • Your complaint will always be looked at by an independent senior manager.
  • Your complaint will be acknowledged within 10 working days, giving the name of who is dealing with your case.
  • We will try to resolve your complaint within a further 10 working days. If we cannot we will contact you.
  • We will write to you with our findings within 20 days of finalising the complaint and detail what action (where necessary) we plan to take.

The aim of this procedure is to actively resolve your query as quickly and efficiently as possible if you think we have acted incorrectly.


If you are not happy with the outcome of the investigation into your complaint, you can write to:-

Paul Dransfield
Corporate Director of Resources
Council House
Victoria Square
Birmingham
B1 1BB

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

FAX: 024 7682 0001
Telephone Number : 0300 061 0614

If you are unhappy with the service you have received or you wish to make a formal complaint, please see theguide to making a comment, complaint or compliment.

Link to Local Government Ombudsman: http://www.lgo.org.uk