Leisure and Culture Comments
Your comments, compliments and complaints will help us to improve our service.
We want to provide a warm welcome and fair treatment for all our visitors. We aim to make our services affordable and accessible to everyone and value your comments and suggestions about how we can improve our service to you.
If you have a comment or a complaint please speak to a member of staff who will aim to resolve your concerns immediately. If this is not possible, please use the form on this page.
If you ask for a reply, you will receive an acknowledgement within 5 days and a more full response within 28 days from when you complete this form.
If you prefer, you may write to us at: PO Box 2122, Freepost BM 792, Birmingham B1 1BR
If you are still not satisfied when you've received our reply, you may refer your complaint to the Director, Leisure and Culture, Birmingham City Council, Alpha Tower, PO Box 2122, Suffolk Street Queensway, Birmingham B1 1TZ.