Contacting us about adult social care services and support
You can contact us online by submitting a form.
If you provide a valid email address, you will receive a PDF version of the form.
This form will be processed during our normal working hours: Monday to Friday, 9:00am to 5:00pm.
When making an online or telephone referral, we may ask you questions about your background and how you identify - your diversity data. We encourage you to help us to better understand the diversity of our community. This may include disability, gender, nationality, race, ethnicity and sexual orientation.
Appropriate collection and analysis of data ensures services are equitable, effective, and responsive to the needs of all our citizens.
For further details please scroll below.
- To ensure Equitable access to services: By identifying disparities, services can be tailored to ensure all citizens, regardless of their background, have equal access to high-quality care.
- To help provide Improved quality of care: Understanding the diverse needs of the population helps in providing culturally humble and responsive care, which can lead to better health outcomes.
- To support with Informed policy-making: Insights from diversity data guide the development of policies that address the specific needs of different demographic groups, leading to more effective and inclusive services
- To improve Community trust and engagement: Transparent use of diversity data fosters trust and encourages community engagement, as citizens see their needs and voices being acknowledged and addressed.
All diversity data collected will be anonymous, ensuring privacy and confidentiality for all individuals involved.
Other contact methods
You can also contact us by:
- Phone: 0121 303 1234
- Email: CSAdultSocialCare@birmingham.gov.uk
If you have a hearing impairment, you can contact us using the text relay service. Details of this service can be found on the Text Relay website.
Visit our dedicated webpage for recent updates on Secure GCSX inbox.
Your feedback is important
We value feedback to help us improve and shape future services.
Use the ASC feedback form to provide feedback on any recent contact you have had with Adult Social Care, such as an event you have attended or a service you, or someone you represent, has received.
This submission is not part of the Corporate Complaints, Compliments and Comments process.
Page last updated: 25 March 2025
