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Birmingham City Council

Landlords

Overview

The Benefit Service holds the following forums:

  • a quarterly private landlord forum. If you are interested in participating, please contact Kate McKivett on

Email:Kate.McKivett@birmingham.gov.uk
Telephone: 0121 464 3581

If you are a Landlord who is not receiving payments of rent from your tenant you should ensure that, before contacting the Benefit Service, you have spoken to your tenant and agreed repayment terms. If the tenant is experiencing financial difficulties they should be advised to contact the Benefit Service direct.

Payment dates can be found in the essential information below.

Changes to the way we deal with calls from Landlords

From 1 January 2013, the way our Customer Contact Centre deals with queries from landlords will change.

From that date, contact centre advisors will only be able to deal with two queries per call. If you require further advice and information, you will need to make another call.

If you are a Registered Social Landlord and you receive monthly reports from the Benefit Service, contact centre advisors will not be able to answer any queries regarding the status of your tenants' claims.

Important changes to housing benefit

Essential Information
  • Do you have a tenant who is in receipt of or has claimed Housing Benefit or Local Housing Allowance and is in arrears with their rent? If so, please contact the Benefit Service immediately using one of the methods below:

    By email: ptmailbox@birmingham.gov.uk

    Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    By writing to:

    Benefit Service

    Birmingham City Council

    PO Box 8267

    Birmingham

    B4 7XF


    It would help if when you contact us you quote the following:


    • Your landlord code
    • Your full name and address
    • Your tenant's full name and address
    • Weekly rent payable
    • Amount of arrears and date court action started
    • Preferred method of reply - telephone/letter/email, and appropriate contact details

  • Please visit the Local Housing Allowance page for more details. Alternatively, you can find the LHA - Information for Landlords document attached at the bottom of this page.

  • The Benefit Service recognises that in certain circumstances it will be in everyone's best interest that the landlord receives the Local Housing Allowance entitlement of their tenant. We are eager to get this right so that it works effectively. To this end, we have produced a Safeguard Policy, which can be found in the attachments section below.


    From April 2011, extra provision to pay Local Housing Allowance direct to landlord was created. Details of this can be read in Additional Landlord Direct Provision from April 2011, which can be found in the attachment section below.


    If you have any general enquires regarding Local Housing Allowance, or housing benefit in general, please contact Kate McKivett:


    By email: Kate.McKivett@birmingham.gov.uk
    By telephone: 0121 464 3581

    More information can be found on the DirectGov website


  • The Accommodate Newsletter is produced by the City Council for Private Landlords in Birmingham.

  • Please see below the Housing Benefit payment dates for the period January 2013 to April 2013.

    Please be aware that where there is any underpayment of benefit for claims processed outside of these dates, payment will be made direct to the landlord . Subsequent payments will then follow the payment run dates as follows:


    Week Number Payment run date Schedule 2012/13 Payment start date Payment end date
    41 07/01/2013 Landlord 4 weeks in arrears 17/12/2012 13/01/2013
    Landlord and tenants 2 weeks in arrears 31/12/2012 13/01/2013
    42 14/01/2013 Immediate payments only
    43 21/01/2013 Landlord and tenants 2 weeks in arrears 14/01/2013 27/01/2013
    Tenants 2 weeks in advance 28/01/2013 10/02/2013
    44 28/01/2013 Immediate payments only
    45 04/02/2013 Landlord 4 weeks in arrears 14/01/2013 10/02/2013
    Landlord and tenants 2 weeks in arrears 28/01/2013 10/02/2013
    Tenants 2 weeks in advance 11/02/2013 24/02/2013
    46 11/02/2013 Immediate payments only
    47 18/02/2013 Landlord and tenants 2 weeks in arrears 11/02/2013 24/02/2013
    Tenants 2 weeks in advance 25/02/2013 10/03/2013
    48 25/02/2013 Immediate payments only
    49 04/03/2013 Landlord 4 weeks in arrears 11/02/2013 10/03/2013
    Landlord and tenants 2 weeks in arrears 25/02/2013 10/03/2012
    Tenants 2 weeks in advance 11/03/2013 24/03/2013
    50 11/03/2013 Immediate payments only
    51 18/03/2013 Landlord and tenants 2 weeks in arrears 11/03/2013 24/03/2013
    Tenants 2 weeks in advance 25/03/2013 07/04/2013
    52 25/03/2013 Immediate payments only
    53 01/04/2013 Landlord 4 weeks in arrears

    11/03/2013

    07/04/2013
    Landlord and tenants 2 weeks in arrears 25/03/2013 07/04/2013
    Tenants 2 weeks in advance 08/04/2013 21/04/2013

Frequently Asked Questions
    • If you are not receiving payments from your tenant then you should first of all speak to them and see if you can arrange a mutually agreed repayment schedule.

      If you determine that your tenant is experiencing financial difficulties then you should direct them to contact us urgently.

      If the tenant is more than 8 weeks in arrears then please contact us to consider direct payments on:

      ptmailbox@birmingham.gov.uk

    • Please email us at ptmailbox@birmingham.gov.uk, giving details of the letter you require.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.


    • Please either write to us at:


      Benefit Service
      Birmingham City Council
      PO Box 8267
      Birmingham

      or email us at ptmailbox@birmingham.gov, giving full details.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    • The decision has been made on your tenant's claim, so as a landlord you are unable to appeal. However, you may ask for the claim to be looked at again.


      Please either write to us at:

      Benefit Service
      Birmingham City Council
      PO Box 8267
      Birmingham
      B4 7XF

      or email us at ptmailbox@birmingham.gov.uk, giving full details.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    • Yes, as long as the claimant has either


      • Signed Part 16 of the housing benefit claim form; or
      • Completed Section 11 of an electronic benefit claim form; or
      • Written to us giving us permission to allow you access to their benefit claim.

      Also, as the landlord you must be able to provide us with the following information when contacting us about your tenant's claim:


      • Your name and/or company name;
      • Your address and/or company address;
      • Your tenant's name and address;
      • Your landlord code, if you have one.


      You can find more detailed information on the Landlord Advice pages.