Housing performance
We check our performance regularly to see how well we are meeting the targets we set every year. The information we collect allows us to identify where we can improve and look at how our performance compares with that of other councils.
Take a look at the reports attached below for more detailed information on our performance.
If you would like more information about the performance of Birmingham City Council's housing services, please email
houperform@birmingham.gov.uk
Or for more general information visit the websites of the Tenant Participation Advisory Service (TPAS) and the Association of Retained Council Housing (ARCH).
STATUS customer satisfaction survey 2009/10
(Size:
159 Kb
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Description:
STATUS surveys are a way for Birmingham City Council (BCC) to find out what tenants think about the services provided to them and to report this back to our regulatory bodies. We are required to conduct a STATUS survey once every two years.
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Tenants' Quality Promise report 2011/12
(Size:
135 Kb
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PDF
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Description:
A quarterly report, submitted to the Performance Monitoring group and to the City Housing Liaison Board, which is made up of a representative from each of our Housing Liaison Boards. Each performance indicator is given a green, amber or red rating. Includes some services not controlled by Housing.
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Repairs service performance report 2011/12
(Size:
209 Kb
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PDF
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Description:
A breakdown of how well Birmingham City Council has managed the delivery of repairs and associated services, measured against the standards set out in the Tenants' Quality Promise. Submitted quarterly to the Performance Monitoring group.
Housing management performance report 2011/12
(Size:
246 Kb
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PDF
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Description:
A breakdown of how well Birmingham City Council has managed the delivery of estate services, such as caretaking and cleaning. They are measured against the standards set out in the Tenants' Quality Promise and submitted quarterly to the Performance Monitoring group.
District performance report - 2011/12
(Size:
2.08 Mb
Type:
PDF
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Description:
A monthly report with comprehensive performance information, split by constituency. It is distributed to our citywide network of Housing Liaison Boards for scrutiny and discussion.
Constituency Tenant Groups performance report - 2011/12
(Size:
272 Kb
Type:
PDF
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Description:
A concise overview of service delivery during the last financial year. The information is split by constituency and is submitted quarterly to each of our Constituency Tenant Groups.