Birmingham City Council

Welcome to Civic Catering

The Civic Catering team provide a varied catering service from locations across the city, employing a team of dedicated enthusiastic personnel who strive to achieve excellence in food quality and customer service.

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Civic Catering Equalities and Diversity

A key priority of the City Council is to tackle inequality and deprivation, promote social cohesion across all communities and ensure dignity, in particular for our elderly and safe guarding for children.

Civic Catering supports this by:

  • Forming relationships with local schools, colleges and social enterprises to help give young people from all backgrounds the opportunity to experience working in a catering related environment.
  • Currently we provide placements to students from, eg, Small Heath Sixth Form College, South and City College, and University College Birmingham.
  • We also work with organisations such as Matchbox, Forward4Work and Institute for the Blind, to provide work experience placements at our venues.

Civic Catering also places a high priority on ethical purchasing, working with a number of contracted suppliers to ensure that as many goods as possible have been ethically sourced. Ethically sourced products are created in safe facilities by workers who are treated well and paid fair wages to work legal hours. All tea, coffee and hot chocolate supplied at meetings are Fairtrade or Rainforest Alliance certified.

In the last few years, Civic Catering has seen a greater demand for specialist ethnic food and a greater ethnic community involvement generally. In order to be sure that we meet the needs of customers from all communities within Birmingham, we have opened our catering offering to include a range of external caterers, such as Asian and Afro-Caribbean caterers, for guests when booking events such as weddings, conferences and events. There have been a number of marketing exercises to reach the wider community and have seen the Asian wedding market grow as a result with nine weddings in 2012/13.

We undertake a significant amount of consultation with customers including survey monkey customer satisfaction surveys and postal surveys to ensure that we meet customer needs and make sure that local people and communities are served in the way they want.

For further details on any of our equalities initiatives please contact: andrew.c.comfort@birmingham.gov.uk

For further details on equalities initiatives in the Development and Culture Directorate please visit: http://www.birmingham.gov.uk/devequalities

Service Commitment Leaflet

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