Paying Your Rent

If you would like to set up a Direct Debit or cancel/amend an existing Direct Debit you will need to have an online account with us, you can set this up by registering an online account.

You will only be able to cancel/amend a Direct Debit on accounts with an up to date balance. If the account has been set up to pay a debt you will need to contact the rent service in order to cancel/amend the Direct Debit.

If you are setting up a Direct Debit and your bank account requires joint signatures, or the Direct Debit is being set up from someone else’s bank account, you will need to download, complete and post the paper Direct Debit mandate to us. You will find the Direct Debit mandate at the bottom of the page. See contacts for our postal address.

Direct Debits can be set up either on the 1st, 8th, 15th, 21st or 28th of the month or weekly on a Monday or Friday. You must continue paying your rent until the first Direct Debit instalment date.

You can also pay the following housing accounts by Direct Debit:

• Rent owed from previous tenancy
• Housing benefit overpayment
• Council garages.

You can pay rent weekly, fortnightly , monthly or any frequency to suit you as long as payments are made in advance. For the payment frequencies for other housing accounts see problems paying your rent or other housing accounts.

You can pay your rent or other housing account charges using the following methods unless stated otherwise:

Credit/debit card:

Using your online account via Worldpay

Using the automatic payment line on 0121 464 2001, 24 hours a day.

At a Pay Zone outlet: You can pay your rent with cash or debit card at a local PayZone outlet. You will need your rent payment card.

At the Post Office: You can pay rent by cash or cheque at a local post office. You will need your rent payment card.

At a PayPoint outlet: You can pay rent with cash only at a local PayPoint outlet. You will need your rent payment card.

Telephone/internet banking:

To set up telephone/internet banking payments you will need the following details:

Payee details: Birmingham City Council
Bank name: Co-operative bank
Sort code: 089001
Account number: 61314382

Reference: This will be the payment reference number 444 in front of the payment reference number and a zero at the very end.

Housing payment card:

Housing payment cards can be used at Paypoint or PayZone outlets, they can also be used at any post office.

The list below shows which housing accounts can be paid using a housing payment card:

• Rent
• Rechargeable repair (repair for damage caused by the tenant)
• Rent account (garage charges)
• Arrears owing at a previous tenancy
• An overpayment of Housing Benefit
• Temporary Accomodation

To order a Housing payment card ring our rent service on 0121 675 2006. You will be prompted to make an upfront payment if you are ordering a rent payment card, to prevent your rent from falling into debt while waiting for the card.

You can pay rent weekly, fortnightly , monthly or any frequency to suit you as long as payments are made in advance. For the payment frequencies for other housing accounts see problems paying your rent or other housing accounts.

You can pay your rent or other housing account charges using the following methods unless stated otherwise:

Credit/debit card:

Using your online account via Worldpay

Using the automatic payment line on 0121 464 2001, 24 hours a day.

At a Pay Zone outlet: You can pay your rent with cash or debit card at a local PayZone outlet. You will need your rent payment card.

At the Post Office: You can pay rent by cash or cheque at a local post office. You will need your rent payment card.

At a PayPoint outlet: You can pay rent with cash only at a local PayPoint outlet. You will need your rent payment card.

Telephone/internet banking:

To set up telephone/internet banking payments you will need the following details:

Payee details: Birmingham City Council
Bank name: Co-operative bank
Sort code: 089001
Account number: 61314382

Reference: This will be the payment reference number 444 in front of the payment reference number and a zero at the very end.

Housing payment card:

Housing payment cards can be used at Paypoint or PayZone outlets, they can also be used at any post office.

The list below shows which housing accounts can be paid using a housing payment card:

• Rent
• Rechargeable repair (repair for damage caused by the tenant)
• Rent account (garage charges)
• Arrears owing at a previous tenancy
• An overpayment of Housing Benefit
• Temporary Accomodation

To order a Housing payment card ring our rent service on 0121 675 2006. You will be prompted to make an upfront payment if you are ordering a rent payment card, to prevent your rent from falling into debt while waiting for the card.

If you are making a rent payment on behalf of someone else, you will need the name and address of the council tenant whose rent you are paying.

If you are paying any other housing account apart from a rent account, a payment reference number must be provided.You will need to use your own credit or debit card to make the payment.

If you are making payments on more than one account, please ensure you have the payment reference numbers.

If you are going to be acting on behalf of someone else please visit our Acting on behalf of page.

Rent Service
PO Box 16564
Birmingham
B2 2FU
0121 675 2006