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Pest Control

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Overview

Please read the following information before continuing to request a treatment

When will we carry out the treatment - domestic customers?

  • Rats in your house or garage - we will visit you next working day (08:00 - 16:30)
  • Rats any other location - you will be able to select either an AM (08:00 - 12:00 or PM (12:00 - 16:30) appointment.
  • Cockroaches and bedbugs - we will contact you by telephone to arrange an appointment
  • Wasps - you will be able to select an all-day (08:00 - 16:30) appointment

When will we carry out the treatment - commercial customers?

  • We will contact you by telephone to arrange an appointment

I understand and wish to continue to report a problem with pests.

We DO NOT provide a treatment service to businesses which store, process or sell food.

We provide a pest control service for both commercial and domestic properties in Birmingham.

If you would like to report a problem with pests within your property (commercial or domestic) please press 'Report a Problem with Pests' button above.

Domestic Customer


For domestic customers who live in Birmingham our pest control service is free for the pests we treat, excluding wasps for which there is a charge. For further details on the type of pest we treat within occupied properties are detailed below.

If you have a rat in your house we will be with you on the next working day. If possible we will ring and get there sooner. If you have a rat in your garden we will give you an appointment.

Please note: we do not treat for mice, however we supply free mouse poison to any Birmingham residents to self treat any mice problems you may have. This is available at your local Customer Services Centre, where you collect it without having to book an appointment. This will only be supplied to a person over the age of 18. You may be asked for proof of age. You will also be required to provide proof of identity and address.

Commercial Customer


For commercial customers (excluding food businesses) we offer a range of competitively priced treatment service and can offer a range of one off survey or treatment visits through a contract. Please see the commercial pest control page.

For further information on the types of pest we treat in commercial properties are detailed under 'pest control-commercial service' along with charges for this service.

If you are a commercial business and would like to report a rat in the following places: open land or alleyway,only in a neighbouring garden/property or on the highway including shrubbed areas/flowerbeds. Please select the first option: domestic customer for customer type on the form to proceed to the next part.

If you would like information on the commercial services provided by the council please complete a Service Specific Enquiry - Environmental Health.

If you wish to pay for this service by card, please have your details to hand. We accept the following:

MasterCard Debit MasterCard, Visa, Visa Debit, Maestro, Solo
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Essential Information
  • We do NOT provide treatment for:

    For general information on all of the pests mentioned above see our information leaflets.

  • In occupied domestic properties we provide a free service for:

    • rats
    • bedbugs
    • cockroaches

    We provide an affordable service for the treatment of wasps. For more information please see 'terms and conditions: wasps treatment' below.

  • We offer a range of competitively priced commercial pest control and clearance services and can tailor our service to your needs by offering either one-off survey or treatment visits through to regular contracts. Please contact us to discuss your requirements. We can deal with any of the following:

    • Rodent control (such as; rats or mice)
    • Insect control (such as; wasps, fleas or ants )
    • Squirrels control
    • Pigeon control (bird deterrent)
    • Gull control (egg replacement)

    Commercial fees and charges

    All commercial work for one off visits are charged per hourly visit. However charges are tailored to your needs and may be lowered if a contract is taken. Quotations can be obtained free of charge. Please see our contract advice page (see related links above).

    All charges are subject to: VAT (where applicable), costs of materials (poisons, bait boxes, traps etc.), and tipping charges where applicable.

    Visit of one hour/part hours will be charged at the full hourly rate, except in relation to ongoing contracts where work is charged part hourly.

    Organisations with a good track record of payment may be permitted to pay by invoice, although this is entirely at our discretion and any failure to pay may mean that planned treatments may be withdrawn.

    If you receive an invoice for pest control treatment we have undertaken visit our How to Pay page for details on the various methods in which payment can be made.

  • Wasps are useful insects during the spring and early summer as workers collect insect larvae, which helps control garden pests. However, towards the end of the summer they often become a nuisance when they start to indulge in their passion for sweet materials. Wasp stings cause concern for most people and unlike bees, wasps can sting several times.

    A single queen wasp begins construction on a nest in early spring, which may eventually house more than 500 adult wasps. The queen starts this process by laying up to eight eggs in a small comb protected by several layers of papery material. The queen produces this by foraging for wood fibres which she chews and combines with saliva, to form new papery layers of the nest. After four to six weeks the initial workers hatch and continue construction on the nest while the queen continues to lay eggs and increase the wasp population. By the end of the summer, a large nest will have been formed containing male and female workers, together with a number of specially nurtured new queens. With the onset of severe weather around October the nest dies out and unlike bees, this will not be reused in the future. Once the queens have exited the dying nest they find a location to hibernate over winter often in warm undisturbed places like garden sheds, loft spaces, cellars, under loose bark and even unused bird boxes. The queens emerge in the spring and the life cycle begins again.

    Treating wasps yourself

    Insecticide powder to treat wasps can be bought from most DIY stores, garden centres and supermarkets. It is important to always read the label carefully and only use the powder properly. Wasps nests should be treated early or late in the day when wasp activity is at its lowest. Firstly, find the entrance to the nest by observing where the wasps are entering. Nests are often located in loft spaces, cavity walls, flower beds, garden sheds, rockeries and roof eaves. Before treating please ensure that all windows and doors are closed, family members and pets are indoors and neighbours have been notified.

    When you have located the entrance puff the insect powder in and around the entrance; returning workers will then carry the powder into the nest on their bodies contaminating the nest. Within several days all the wasps should be dead.

  • We offer a free advice all year round and a seasonal wasp treatment. We charge for this service. Please press the 'report a problem with pests' button above.

    In terms of wasps we shall ensure during the same season that if the treatment of a particular nest is unsuccessful that we will retreat free of charge. This only applies to the same nest. Officers are obliged to record the location of the nest treated.

    The charge covers all visits required to kill the wasp original nest. We do not carry out this service if:

    • wasps are out of reach (usually sited above eaves height)
    • We require entry into roof spaces that are not well lit or floor boarded
    • or where access is restricted.

    For any appointment arranged, visits are normally between 8am and 5pm. We operate weekdays Monday to Friday (except Bank Holidays) but we are currently unable to make weekend visits.

    If we call, but there is no access we will leave a calling card with our contact details to advise that a visit was made.

    All charges made are in respect of treatments undertaken as specified. Payment does not afford a guarantee of complete eradication or further re-infestation.

    We reserve the right to decline the provision of a pest treatment service in situations where in our opinion; we consider such a treatment would adversely affect public or environmental safety.

    The treatments available and charges made are subject to change without notice.

    We make every effort to fulfil bookings made. However events can sometimes prevent this. On the rare occasions when we are unable to keep an appointment, we will contact customers at the earliest possible opportunity and offer them the best alternative appointment available. If the missed appointment is caused by events beyond the Council's control, we cannot accept responsibility for any inconvenience or losses incurred.

  • A refund will only be completed if the collection has been cancelled at least 2 clear working days (working days being Monday-Friday) before the collection date. If the request is made outside this period the appointment will still remain chargeable.

    For example - if your collection date is on a Friday, you must cancel by the Tuesday before.

    Please ensure that you understand and agree to this before making payment.

    If you require a refund please use our service specific enquiry form. All requests are dealt with on an individual basis, and will be investigated by one of our officers. We may have to contact you to ask for further information about your request before a decision is made.

Frequently Asked Questions
    • The poisons we use are for commercial use and can only be laid by a trained person. Our officer must assess the need for poison to be laid, to be removed and where it should be laid safely. We can not ask you to do this. You can obtain poison for domestic use from many suppliers such as a DIY store.

    • We receive many thousands of calls about rats in the city. However, there are areas of the city which have a larger problem. Rather than waiting for the residents in these areas to call, officers visit all properties to assess and treat where access is possible. They also leave information to ensure residents gain a better understanding about our services and are encouraged to call us. We believe residents who are better informed about our services will be more likely to report the problem in the future. Proactive is about doing something rather than waiting for people to complain. Regular treatment against a larger number of properties has shown the number of calls we receive in that area drops.

    • If you are living in a rented property, you should notify your landlord. The habits of mice make their treatment difficult. Look for signs of access and seek to get these properly proofed. Ensure food items which can be gnawed such as those open or in cardboard boxes are placed in plastic containers. Food that is not tinned should be minimised to reduce food availability. Floors, surfaces and behind cookers including floor –wall corners should be regularly and thoroughly cleaned. Talk to your neighbours and get them to start treating. You may wish to use a private pest control service. Treatment of one property is unlikely to resolve the problem long term.

    • If you are living in a rented property, you should notify your landlord. We are unable to treat for mice due the difficulties with their treatment. We do offer free mouse poison which can be obtained from your local Customer Services Centre. Please take a copy of a letter as proof of residence and a form of ID.

    • Talk with your neighbour. We are unable to access a property without permission. There is a charge but without contact from your neighbour we cannot treat.

    • The owners of a property are responsible for ensuring it is suitably maintained and if necessary carry out proofing works to prevent rats. You should ensure food items are taken off the floor, the property is thoroughly cleaned and rubbish is not stored for long times. Any rubbish in and out of the property should be disposed of. We provide a free bulky waste collection service. If there is evidence that you have followed our advice, that proofing has not been carried out by the responsible person and there is a continual problem then action can be taken. This case would be referred to a pest control supervisor or via environmental health.We now offer a chargeable proofing service which our pest control officers can advise you about.

    • There are a variety of insects which bite and symptoms which appear to suggest a bite. Details would need to be taken such as the location where you were bitten, location on body, number of bites, pets, and allergies. If you have located or seen what you think has bitten you, place this is a plastic sealed container (Tupperware).Please note: we do not accept insects in the post for identification.

      In order for us to identify the insect that has bitten you, you will need to use our online form 'report a problem with pests' to request a pest identification service. Once we have received your request an Environmental Health officer will contact you shortly.

    • Birmingham city council do not offer a service to remove bees due to their environmental importance. Bees should be left alone if possible. Only if the customer has a swarm of honey bees, advise them to visit the British Bee Keepers Association website www.bbka.org.uk for further advice. Do not advise the customer to call the BBKA.

    • Please contact Wildlife Trust.

    • Please contact Brum Bats. It is illegal to disturb bats please visit the Bat Conservation Trust for information on bats and the law.

    • Officers do not enter unboarded lofts. Treatment is considered if it is safe and appropriate from the loft hatch. If treatment requires movement within the loft, then you would be advised of the limitation of the service and to contact a private pest control service. Independant contractor details can be found in your local telephone directory.

    • The officer is able to access a number of locations in a property. However only up to 1m in height from a stable secure and safe location using a ladder. However locations which are higher than this cannot be accessed, we recommend you contact a private contractor. Contact details can be found in your local telephone directory.

    • The Street Cleansing section deal with the removal of dead animals. However they request that the animal is placed at the front of the property for collection.

    • Firstly, put on a pair of rubber gloves. Place a bin liner over the dead rat and wrap. Double bag the item making sure you do not touch the rodent. Place the bag with your domestic rubbish bin. Which once collected will be incinerated.

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    • The rodent after ingesting poison will most likely move back to its nest which is often outside to die. However on rare occasions the rat dies inside the property in a location which is difficult to access, officers are not able assist to locate and remove the cause of the smell. The smell often only lasts a couple of weeks, and its impact can be reduced by use of an air freshener. If a rat has died in a location which is easy to access you need to dispose of it yourself. This should be done by first putting on a pair of rubber gloves. Then place a bin liner over the dead rat and wrap. Double bag the item making sure you do not touch the rodent. Place the bag with your domestic rubbish. Which once collected will be incinerated.

    • Yes but only as a last resort and in line with guidance issued by the British Pest control Association. Traps must be inspected regularly.

    • Encourage your neighbour to call Pest Control to offer a free treatment and advice. Alternatively contact Environmental Health who can investigate this enquiry to consider harbourage. Pest Control does work in conjunction with Environmental Health to balance enforcement, guidance and provision of a free rat treatment service.

    • Yes. Please make it clear when you call and to the officer upon their visit. Officer will carry out an assessment of your circumstances and location to find the best location to place poison. Poison can be laid in specific hard wearing bait boxes to keep the bait safely away from your pets. It may not be necessary to bait within your garden. An alternative such as a neighbours garden, with their permission may suit the situation better.

    • Proofing is essential to prevent vermin gaining entry into your property. You may get further vermin inside your property and may call on Pest Control again. Environmental Health may take formal action against those owners of properties who avoid proofing as they have a legal duty.

    • Yes. We now offer a chargeable proofing service which our pest control officers can advise you about.

    • We will need to know where the insects are coming from to enable us to take action.

    • Yes. We provide a limited identification service for domestic household pests. The pest must be dead, be in a strong sealed container (e.g. Tupperware box), and be clearly marked with your name, address and telephone number.


      Send or bring your sample to us during normal office hours and we will contact you, usually within five working days, to advise you about the pest and any appropriate control or treatment methods.


      We are NOT able to provide an identification service for garden or crop pests.


    • If you haven't been able to find the information that you need then the link below will take you to a form that you can use to ask us further questions.


      Service Specific Enquiry