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Birmingham City Council

Documents Needed for Claims

Overview

Before we can pay you housing benefit or council tax support, we will need to see certain documents to support your claim.

If you provide these proofs when you submit your claim to us, we will be able to process it more quickly. This page explains what we will need to see.

Essential Information
  • You can find this on:

    • Wage slips;
    • P45 and P60; Letters from the DWP; or
    • National Insurance card.
  • We will accept:

    • Child benefit award letter
    • Private or other pensions award letter
    • Current bank statement showing benefit or income having been received
    • Court award letter in respect of maintenance
  • We will accept:

    • Five recent consecutive weekly wage slips
    • Three recent consecutive fortnightly wage slips
    • Two recent consecutive monthly wage slips
    • If you are self-employed, your most recent accounts. If these are not available, you will need to complete a self-employment form. This form is available to download and print below
    • If you have recently started work and are not able to provide payslips then a letter from your employer is acceptable
  • We will need to see:

    • Evidence of the agreement with the pension scheme; and
    • Evidence of current payments, such as bank statements showing debits.
  • We will accept:

    • Bank and / or current account statements for the last two months;
    • Building society account statements for the last two months;
    • Premium bonds;
    • Savings certificates;
    • Share certificates;and
    • ISA's.
  • This can be:

    • A letter from your landlord confirming the date your tenancy started, the amount of rent you pay, how often it is paid and how it is made up (eg, if there are any services included)
    • Current tenancy agreement or
    • Rent book
    • Rent Statement.
  • We will need proof of income and savings for anyone over 18 who lives with you who isn’t your partner.

    Proof of the non-dependents income is not required if the claimant/ partner is registered blind, in receipt of Attendance Allowance or Disability Living Allowance care rate.

  • You must provide us with your original proofs within one calendar month of handing in your benefit application form (or from the date of the first further information letter you receive).

    If you submit your claim to us with all original proofs, we will try to assess it within 14 days.

    The time it takes us to process your claim depends on how straightforward it is. If we need to ask you for more information or proofs to support your claim, it could take longer than the times stated above.

  • If you have been unable to find the information you need on this website, please ring us on 0121 464 7000.

  • There is specific evidence we will need from you to support your claim if you are:

    • Making a new claim
    • Notifying us of a change of circumstances, (including change of address) to your current claim
    • Providing further information on request
    • Claiming second adult rebate on your council tax
  • If you want to post your documents to us, the address you should use is:

     

    Birmingham City Council
    Revenues and Benefits
    PO Box 8267
    Birmingham
    B4 7XF

     

     

Frequently Asked Questions
    • No. You must not delay making your housing and / or council tax support claim. You will have one month from the date you submitted your claim to provide all the original documents as supporting evidence

    • You must take your original documents to one of the following Customer Service Centres:


      • Newtown Customer Service Centre - New Aston House, B19 2SW
      • Northfield Customer Service Centre - 1a Vineyard Road, B31 1PG
      • Perry Common Customer Service Centre – 599 College Road, B44 0AY
      • Quinton Customer Service Centre - Four Dwellings Site, B32 1PJ (Monday to Thursday 9am to 1pm only)
      • Saltley Customer Service Centre - 54 Highfield Road, B8 3QU
      • Sparkbrook Customer Service Centre - Sparkbrook Community and Health Centre, B11 1LU
      • Stechford Customer Service Centre - 189 Meadway, B33 8NB (Monday, Tuesday and Wednesday only)

      There is no need to book an appointment as they operate a sit and wait service for this purpose. You will need to wait until an advisor is available to see you. For opening times please see here

    • We will always return passports, driving licences, marriage and birth certificates by recorded delivery.

      We will return all other documents by second class post within two days. If we are sending them at the same time as any of the above however, we will send it all together by recorded delivery.

      Please do not send original documents by post to your local neighbourhood office. You should post documents to:

      Birmingham City Council
      Revenues and Benefits
      PO Box 8267
      Birmingham
      B4 7XF

    • New claims

      We will close down your claim and write to notify you. If you then provide the documents within a month of the claim being closed down, we will reassess your claim.

      If more than a month has passed after we have closed down the claim without you contacting us, we will cancel it. We will write to notify you. You can ask us to reconsider our decision or appeal if you disagree. If we cancel your claim, you will need to start again and complete and submit a new one, providing all the necessary original proofs. You can ask us to consider backdating your housing and / or council tax benefit if you have a good reason.

      Change in circumstances

      If you are reporting a change in circumstance and have not provided your original documents within one month we will suspend your claim and stop making payments.

      If you provide the documents within one month of the claim being suspended we will reassess it as a continuous claim without any gaps.

      If more than a month has passed after we have closed down the claim without you contacting us, we will cancel it. We will write to notify you. You can ask us to reconsider our decision or appeal if you disagree. If we cancel your claim, you will need to submit another change in circumstances form, providing all the necessary original proofs. You can ask us to consider backdating your change in circumstances if you have a good reason.

    • We will accept:

      • A signed statement declaring you have no income;
      • Bank statements;
      • Proof of savings; and
      • Letters from friends, family and so on, if they are supporting you.
    • Do not delay your claim if you can not locate your National Insurance Number. Please let us know why you have been unable to provide it.

      If you are residing in a designated hostel and not able to provide your national insurance number or proof of ID

      If you can not provide your National Insurance number or proof of identity, a designated member of the hostel staff will need to complete a vouching statement. (Please be aware that not all hostels/refuges are allowed to complete vouching statements or have designated staff.) The vouching statement must include:

      • Name and address of the hostel
      • Full name of the claimant
      • National Insurance number, if known, regardless of whether you have proof and
      • Details of evidence of identity seen (benefit letter, medical card, birth certificate and so on)


      Please attach photocopies of all available proofs of income to the form. If you have no income then you must complete, sign and attach a declaration of nil income.

      You must complete an application form for housing benefit if this is your first claim or you are moving into the area, otherwise you can complete a change of address form.

      We appreciate that you may have difficulty providing proof of National Insurance numbers and identity if you live in a hostel or refuge, so we can apply special arrangements for up to 13 weeks.

      This allows you to make an interim claim whilst we trace your National Insurance number and proof of identity. After 13 weeks you will be required to provide the relevant proofs.

    • You will need to try to get a copy. You can get a copy of your birth certificate from the registrar of births, deaths and marriages. You can get a duplicate utility bill from the relevant utility company.