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Street Lighting and Street Name Plates

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Overview

If you have discovered a broken street light or street name plate sign please click on the form link button above so we can arrange to repair the fault.

Street lights include all forms of lighting which are maintained by the City Council and are intended to illuminate roads and/or pavements. The most common types are the standard lamps found mostly on pavements, but faults with all other forms of street lighting may be reported. Street lights usually have an asset ID number on the column which may be on a sticker, or painted on. If you can provide this number, it will enable us to locate the faulty item more accurately.

Street name plates are the wall or column-mounted metal signs giving the name of the street (and often the post code), but do not include requests for new signs, for example 'No Ball Games' signs.

When obtaining details about the fault, please ensure you do not put yourself or anyone else in danger.

Essential Information
  • Anyone who has a mobile phone can also report street faults by text.

    The message will be registered on our customer contact system and the sender will then get a response confirming that their report has been logged and will be dealt with. To use this service text HIGHWAYS followed by a space, followed by your message to 07786 200 403. Accurate details of the location and nature of the fault should be included in the text to speed up our response


Frequently Asked Questions
    • Each street light, traffic light, or traffic sign should have a number on its column. This may be painted on, or on a sticker, and will be on the side of the lamp column facing the road. If you can tell us this number it will help us to resolve your request more quickly.

    • How quickly this report is dealt with depends on how urgent the problem is.

      We will inspect anything you report within a maximum of 5 working days.

      Dangerous faults or situations will be made safe within 24 hours of the report.

      All other defects will be scheduled for attention or repair within planned programmes, for Street lighting faults usually within 12 business days (95% of the time) and for Street Names Plates with 28 business days from the report.

    • If you haven't been able to find the information that you need then the link below will take you to a form that you can use to ask us further questions.

      Service Specific Enquiry