Street Services - fault reporting
We are dedicated to excellence in customer service and strive to ensure the experience with Highways is a positive one. Our customers are at the heart of everything we do because of the high volume of pedestrians, motorists and businesses using the network each day. We therefore ensure a consistently high level of service and safe passage for all. As part of this service we routinely inspect all roads, footways, street lights and bridges to ensure they remain safe.
Birmingham City Council encourages members of the public to report faults with any of the street services under its control, so we can repair problems as soon as possible.
Individual Online Council Account
We encourage customers to set up an online account which will help you make and track your requests with the council. (http://www.birmingham.gov.uk/register).
Please use the links on the left hand side of this page to the individual forms in order to report street faults you might have come across.
Please try to give as much detail as possible, and although it is not mandatory please also leave us your own contact details so we can get back to you if we have any queries, and also to keep you updated on the progress of the report.
Report Street faults on your mobile
Anyone who has a mobile phone can also report street faults by using our mobile apps. (http://www.birmingham.gov.uk/app).
If you consider any fault you are reporting to be causing a serious hazard to traffic or pedestrians and is in need of urgent attention, please telephone 0121 303 6644 (8am - 8pm Mon - Fri) or 0121 303 4149 (evening / weekends).
How quickly will we carry out safety repairs?
The speed of the repair depends on how urgent the problem is:
For the reports requiring an emergency response we will attend and inspect as quickly as possible. This will not take any longer than 24 hours, however it is important to note that reports that are considered as major defects / incidents (e.g. traffic light failure, subsidence, TRAs etc...) will be attended to within 1-2 hours.
For those reports which require investigation and which are not classed as an emergency. We will aim to investigate the reported defects within 14 days, following an investigation we will schedule any repairs required into our programme of works.