Birmingham City Council

How to contact us

How to contact us about adult social care services and support


You will find contact details for the main services we provide on this page:


Other services

There is more information about how to contact us in the leaflet below and a list of all our services, with contact details, on the adult social care services page.


When we are open

Our main offices are open during the day on

Monday to Thursday: from 8:45am to 5:15pm

Friday only: from 8:45am to 4:15pm.

In an emergency

If you need to speak to us in an emergency when our main offices are closed, please call the Emergency Duty Team on 0121 675 4806.


Older people's services


If you or the person you care for is over 65, or is under 65 and has dementia, you should contact our Adults and Communities Access Point (ACAP).

Adults and Communities Access Point

Phone: 0121 303 1234
Minicom: 0121 303 6230
Email: acap@birmingham.gov.uk

More information

There is also lots of information on our council website:
www.mycareinbirmingham.org.uk


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Learning Disability Services

Phone: 0121 303 1234 (option 3)
Fax: 0121 303 6244

Write to:
Learning Disability Service
Birmingham City Council
Adults and Communities
PO Box 16471
Birmingham
B2 2DW

Emergencies

In emergencies when the office is closed please phone the emergency duty team on:
0121 675 4806.

The emergency duty team is available from 5.00pm until 9.00am Monday to Friday, and all day during weekends and bank holidays.

More information

Website: www.birmingham.gov.uk/AdultsLearningDisabilities

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Physical Disability Services

If you, or the person you care for, has a physical disability and is aged between 18 and 64, you should contact our Physical Disability Services.

Phone: 0121 303 1234 (option 3)

Write to:
If you live in Hodge Hill, Ladywood or Sutton Coldfield:

North Birmingham Physical
Disability Service
Adults and Communities
PO Box 15513
Birmingham B2 2PH

If you live in Hall Green or Yardley:

South Birmingham Physical
Disability Service
Adults and Communities
PO Box 15537
Birmingham B2 2PQ

If you live in Edgbaston, Erdington, Northfield, Perry Barr or Selly Oak:

Activ8, Assist Birmingham
Centre, St Marks Street
Spring Hill,
Birmingham
B1 2UH


Sight loss

Visual Impairment Service

If you are blind or partially sighted you can get support from our Visual Impairment Service, which has a social work team and a rehabilitation team. You do not have to be registered as blind or partially sighted to apply for these services.

Phone: 0121 303 1234 (option 3)

Email: visual.impairment.team@birmingham.gov.uk

Write to:
Visual Impairment Team
PO Box 16362
Birmingham B2 2YT

Blind and Partially Sighted Register

Phone: 0121 303 4714
Email: schblindregister@birmingham.gov.uk

Write to:

Blind and PartiallySighted Register,
Adults andCommunities,
PO Box 16362
Birmingham B2 2YT

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Services for people who are deaf, deafened or hard of hearing

For information, advice or to ask for a social care assessment, please contact BID services.

BID services

Phone (voice): 0121 246 6100
Minicom: 0121 246 6101
Fax: 0121 246 6125

Email: info@bid.org.uk

Write to:

BID Services,
The Deaf Cultural Centre,
Ladywood Road,
Birmingham
B16 8SZ




Mental health services

If you, or the person you care, for has mental health difficulties and is aged over 18, you should contact the mental health service for your part of Birmingham.

  • If you live in South Birmingham
    Phone: 0121 301 2830
  • If you live in North Birmingham
    Phone: 0121 464 5123
  • If you live in Central Birmingham
    Phone: 0121 303 5188

Emergencies

In emergencies when the offices are closed please phone the Emergency Duty Team on:
0121 464 9001.

The Emergency Duty Team is available from 5.15pm until 8.45am Monday to Friday, from 4.15pm on Friday afternoon, and all day during weekends and bank holidays.

More information

For more information about services for people with a mental health difficulty visit

www.birmingham.gov.uk/AdultsMentalHealth


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Carers' services

If you are a carer but you don’t know who to contact, you should contact the Birmingham Carers Centre.

You can ask us for a carers assessment by contacting the relevant Adults and Communities team below.

Adults and Communities Access Point

If the person you care for is over 65 or under 65 with dementia.

Phone: 0121 303 1234


Learning Disabilities Service

If the person you care for has a learning disability and is aged over 18.

Phone: 0121 303 1234 (option 3)


Physical Disability Service

If the person you care for has a physical disability and is aged 18 to 65.

Phone: 0121 303 1234 (option 3)


Visual Impairment Service

If the person you care for is blind or has a sight problem and is aged over 18.

Phone: 0121 303 1234 (option 3)


Services for people who have a hearing impairment

If the person you care for has a hearing impairment.

Phone: 0121 246 6100


Mental Health Services

If the person you care for has mental health difficulties and is aged over 18.

Phone:

• South Birmingham:
0121 678 2830

• North Birmingham:
0121 685 7988

• Central Birmingham:
0121 303 5188



Birmingham Carers Centre

Offers a wide range of information and advice for carers.
Open: Monday to Friday 9.00am to 4:30pm

Helpline is available from 10.00am to 4.45pm.

Phone: 0121 262 3033

Email: helpline@birminghamcarerscentre.org.uk

Write to:
Birmingham Carers
Centre, 198 Corporation
Street, Birmingham, B4 6QB

Website: www.birminghamcarerscentre.org.uk

CERS (Carers Emergency Response Service)

The Company which provides this service might be changing in the near future. The number that you would call in an emergency will not change and the service will continue when we have more details we will write to you.

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Other pages

Adult social care services

Emergency Duty Team


Leaflets

If you would like any of our leaflets, forms or other documents in another language, in Braille, in large print or on audio tape, MP3 or CD, please phone the Communications team on 0121 464 3123.All our adult social care leaflets, forms and documents are free in any format.



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