Building Consultancy Complaints Procedure
If you are unhappy with the service you have received or you wish to make a complaint, please write to us direct or use our Online Complaints Form
If you wish to make a complaint, the procedure is:
- Your complaint will always be looked at by a Senior Manager.
- Your complaint will be acknowledged within 2 working days, advising you of who will be dealing with your case.
- We will try to resolve your case within 7 working days.
- We will write to you with our findings on what action (where necessary) we plan to take.
Write to:
Building and Consultancy Services
Development Directorate
PO Box 2062, 3rd Floor
1 Lancaster Circus Queensway
Birmingham
B4 7DY
or email: building.consultancy@birmingham.gov.uk
If you are unhappy with the outcome of the investigation into your complaint, you can write to:
The Local Government Ombudsman
Commission for Local Administration in England
Beverley House
17 Shipton Road
Yorkshire
York
YO30 5FZ