Due to essential maintenance, some of our forms may be unavailable on Saturday between 8.00am and 6.00pm. We apologise for any inconvenience.
A number of documents have been created to support the Customer First Customer Service soft skills training programme. These documents are provided here for your reference. We will be updating these throughout the programme so don't forget to keep checking them.
The Customer First DVD
Customer Services Soft Skills Training WorkbookAchieving Excellence in Customer Service
Customer Services Soft Skills Training FormsEvaluation Form