Birmingham City Council

Customer satisfaction surveys - Estates Services

From time to time we will ask you how well you think we are delivering our services. This could be either by knocking on your door, contacting you by telephone or writing to you, or you can fill out our online versions by choosing one of the links below.

Caretaking and cleaning services customer satisfaction survey

Cleaning in low-rise blocks service customer satisfaction survey

Concierge and security services customer satisfaction survey

Neighbourhood caretaking customer satisfaction survey

Your views are very important to us. We use the information from the surveys to measure how well we are doing and to identify any areas where we can improve. We also use the information to assess that we are delivering services fairly and that they are easily accessible to you.