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FAQ Health and Housing

What do you mean by ‘health and housing’?
When you join the Birmingham City Council housing register, your housing need will be assessed to determine your place on the waiting list. We will do this by awarding points for certain types of housing situations or housing need. An applicant with 100 points, for example, needs to move more urgently than an applicant with no points.

You can also receive additional points if you have a greater need for housing due to health or medical reasons. In order for us to assess this, you will need to submit a health and housing application.

We will then carry out a full assessment of your health and care needs to determine your housing need and make sure that your housing will be suitable for your circumstances.

These Frequently Asked Questions explain more about the process of making health and housing applications.

I have a medical condition and/or disability. Does that mean that I am automatically eligible for priority need on the housing register?
How do I apply for medical and/or mobility points?
Do I need to supply supporting evidence with my form?
How many points can I be awarded?
Will the medical advisor make property recommendations for me?
What happens if I need a home with adaptations?
What is the Disabled Person’s Housing Register?
What do I do if I need to move closer to someone for care and support reasons?
What do I do if I need to move closer to a certain locality to receive medical treatment?
What can I do if I am unhappy with the outcome of my Health and Housing application?
Can I become more involved in helping to monitor the Health and Housing service?
How else can I share my views on the Health and Housing service?
Who do I contact if I have any more questions about health and housing?

I have a medical condition and/or disability. Does that mean that I am automatically eligible for priority need on the housing register?
Customers are not solely eligible for priority to move because they have a medical condition and/or disability. Your priority on the housing register is determined by various types of housing needs, which may include your medical and/or mobility needs.

You will only be awarded medical points if your medical condition and/or disability is/are being made worse by your accommodation, and if they could be improved by rehousing. For example, an elderly applicant with severe arthritis may be eligible for priority because they have difficulty negotiating the stairs.

Customers who have a disability or limited mobility and require adaptations may be applicable for mobility points. For example, if a customer is having difficulty accessing bathing facilities and these difficulties could be alleviated through the use of adaptations, such as a level access shower.

How do I apply for medical and/or mobility points?
If you believe that your current housing is affecting your health or you require a property with adaptations, please contact the Health and Housing Team directly on 0121 303 3995. The team will carry out a brief assessment on the phone of your current situation, and provide advice on the likelihood of your application being successful. Customers who are likely to be successful will be sent a health and housing application form.

Do I need to supply supporting evidence with my form?
We do ask you to provide supporting evidence with your form to demonstrate your medical condition and/or disability. Examples include:

  • proof of benefits you receive as a result of your ill health/disability
  • proof of medication that you are taking, such as repeat prescriptions or medicine labels
  • documentation from your GP or consultant which confirms your medical condition/disability, diagnosis or prognosis.

How many points can I be awarded?
Both medical and mobility points are awarded on a two tier system – 50 points for high need and 100 points for urgent need.

Your application will be assessed with the assistance of a medical advisor and they will determine your level of need.

Will the medical advisor make property recommendations for me?
Once we have assessed your application, we may recommend a particular type of property for you to move into, if there is a specific feature of your home that is making your condition worse. Examples of the types of recommendations we might make include:

  • single level accommodation: a home that is all on one level, so that you do not have to climb stairs to reach facilities such as a bath or toilet. This could be a bungalow, a flat or a parlour type property
  • property with level access: a home where you do not have to climb stairs to access the property
  • a home with a lift: as above, this would mean you can access and move around the property without needing to use stairs.

What happens if I need a home with adaptations?
If you have been assessed by an occupational therapist in the last eighteen months and you can obtain a copy of this report, you can forward this to the Health and Housing team along with your housing application form.

Otherwise, you will need to complete the Health and Housing form, so that we can assess the adaptations that you need. To get a form call 0121 303 3995. Following a brief assessment on the phone, applicants who are likely to be successful will be sent a form. Only sections one and two of the form will be applicable to you. Your application will be assessed by an occupational therapist. They may need to make a home visit and we will contact you if this is the case.

In either case, if you require adaptations your application will be included on the Disabled Person’s Housing Register.

What is the Disabled Person’s Housing Register?
This is a register of customers who require adaptations. If you are on this register, you will be matched to adapted properties that meet your needs, as recommended by the occupational therapist.

You may also be matched to properties that are part-adapted or non-adapted, if they are suitable for further adaptations that will meet your needs. In this case, you will have a financial assessment to determine whether you are eligible for funding to have the relevant adaptations installed.

What do I do if I need to move closer to someone for care and support reasons?
If you need to move closer to a friend or relative because you give them care or support, or receive care or support from them, you will need to complete the relevant sections of the Health and Housing form.

You may be eligible to receive 50 care and support points. When assessing your application, we look at:

  • how much care and support is given or received
  • the frequency of the care and support
  • how far you have to travel to give or receive care and support, and the type of transport you use.

What do I do if I need to move closer to a certain locality to receive medical treatment?
You will need to complete the relevant sections of the Health and Housing form. Call the Health and Housing team on 0121 303 3995. Following a brief assessment on the phone, applicants who are likely to be successful will be sent a form.

You may be eligible for 50 care and support points. To receive these points, the treatment you receive must only be available in the area which you wish to move. You must also provide evidence that a medical specialist has stated that you need to receive this treatment.


What can I do if I am unhappy with the outcome of my Health and Housing application?
You have the right to have our decision reviewed. You will need to complete a Housing Needs Review Form within 21 days of being notified of the outcome of your application. You can obtain this form from your local housing team or neighbourhood office.


Can I become more involved in helping to monitor the Health and Housing service?
Yes you can – we value feedback from customers as it helps us to improve and develop our services. If you would like to find out more about how you can get involved, please telephone us on 0121 303 3995.


How else can I share my views on the Health and Housing service?
Please email your comments to contact@birmingham.gov.uk.

Who do I contact if I have any more questions about health and housing?
You will need to contact your local neighbourhood office or local housing team. If you are unsure who to call, telephone the contact centre on 0121 303 1111 and they will put you in touch with the correct office. If you are on the Disabled Person’s Housing Register, please telephone 0121 303 3995.