Publication Scheme - our policies and procedures
This section provides the council's written protocols, policies and procedures for delivering our services and responsibilities.
If you can not find what you need please contact the FOI Mailbox FOI. Mailbox@birmingham.gov.uk
Policies and procedures for conducting businessOur reports and policies can be reviewed here.
Policies and procedures for delivering servicesCustomer service
This includes the council's service standards and complaints procedure:
Customer service complaints
Trading standards
Customer First
Customer relations for Adults and Communities
Comments, compliments and complaints service
Records management and personal data policies
Details on how to access archived information, our retention and destruction policies:
Archives policies
Data protection
This includes costs and charges for services made by the council:
Accommodation charges
Meals Deals
Parking and Penalty charges
Garage rental costs
HMO Licence fees