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Birmingham City Council

Publication Scheme - our policies and procedures

This section provides the council's written protocols, policies and procedures for delivering our services and responsibilities.

If you can not find what you need please contact the FOI Mailbox FOI. Mailbox@birmingham.gov.uk

Policies and procedures for conducting business

Our reports and policies can be reviewed here.

Policies and procedures for delivering services

Policies and reports

Customer service

This includes the council's service standards and complaints procedure:

Customer service complaints

Trading standards

Customer First

Customer relations for Adults and Communities

Comments, compliments and complaints service

Records management and personal data policies

Details on how to access archived information, our retention and destruction policies:

Archives policies

Data protection

Charging regimes

This includes costs and charges for services made by the council:

Accommodation charges

Meals Deals

Parking and Penalty charges

Garage rental costs

HMO Licence fees