Service improvements are brought about through listening to feedback from our customers. This provides information about what is working and what is not. It helps us identify existing and potential problems with our processes and procedures and highlights opportunities for staff development.
Overall, your feedback provides us with the information to evaluate the service we deliver, along with the skills and abilities of our staff that provide them.
We want to ensure you receive a high standard of service. We acknowledge that this is not always possible but we strive to do our utmost to improved our services as a result of your feedback.
Here are some of the ways your feedback has turned into service improvements in the last 12 Months.
1. We have amended several of our systems and processes so that communication and contact with our customers is improved and there is a more responsive update on progress.
2. We have introduced several new ways in which our customers can access both general information about the Planning process and specific information about their case.
3. We have used improvements in technology to introduce a more efficient way of working whilst on site.
Last Updated : 17th September 2013