Welcome to birmingham.gov.uk

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Welcome to birmingham.gov.uk

Training Materials

A number of documents have been created to support the Customer First Customer Service soft skills training programme. These documents are provided here for your reference. We will be updating these throughout the programme so don't forget to keep checking them.

The Customer First DVD

Call-Click-Visit: What's Customer First All About

Customer Services Soft Skills Presentation

Customer First Engagement Introduction Slides

Achieving Excellence In Customer Service - Module 1 slides

Customer Services Soft Skills Training Workbook

Step into the Customer Experience

Customer First Engagement

Achieving Excellence in Customer Service

Lead your team to Excellent Customer Service

Customer Services Soft Skills Training Forms

Training Survey

Evaluation Form