Bereavement Services - Comments, Complaints and Compliments
Consultation with Service Users and Funeral Directors is completed and analysed regularly in order to determine the level of satisfaction of our customers.
Top 4 Findings (2013 - 2014)
- The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2014 for Funeral Directors was 100%
- The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2013 for Bereaved Service Users was 99%.
- Funeral Directors and Service Users consider employees to be helpful and courteous
- The service require investment.
How to make a Comment, Compliment or Complaint
We believe it is important to have a clear process handling complaints swiftly and with the minimum of inconvenience to ensure a quality service is provided. We will address your complaints and resolve them whenever possible.
What you need to do
Take your compliment, comment or complaint to the manager on site who will endeavour to find a solution to any complaints. You may prefer to telephone, fax or email your complaint. You will receive a response within 10 working days.
You can log your comments using the links below:
Cemeteries Survey: www.surveymonkey.com/s/KGJ9299
Crematoria Survey: www.surveymonkey.com/s/8KLNGMG
Local Government Ombudsman
The LGO can no longer offer a main email contact for new complaints, however these can be sent electronically via the online complaint form.
Tel: 0300 061 0614
Fax: 02476 820 001
Post: Local Government Ombudsman, PO Box 4771, Coventry. CV4 0EH