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Birmingham City Council

Customer Service Monthly Indicators

Monthly Performance Indicators
 Overall Yearly percentage totals


Complaints Compliments Comments
January 1 2 1
February 2 1 1
March 1 1 4
April 1 3 4
May 0 3 2
June 0 3 2
July 1 5 2
August 0 2 1
Sept 2 2 1
Oct 2 4 6
Nov 0 0 0
Dec 0 0 0


Comments Complaints Compliments
40% 17% 43%

The first table summarises monthly totals of complaints, compliments and comments received by Acivicio (Building Consultancy) Limited.

The second table shows the percentage totals by type, complaints, compliments and comments for the period January to October 2013