Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Advertisement

Advertising

Garden Waste Service

Hidden2
Overview

Please check the "service location" before submitting the online form to ensure we deliver the bin to the correct address. The service location is the address where you would like your bin delivered to and collected from.

Also, if you have moved address please ensure that you have updated your address details on your online account. If you are updating your address details you will need to log out of your online account and log back in again to ensure that your details have been updated.

Please ensure that you read all of the information on this page before you request the Garden Waste Service

The fortnightly 2015 garden waste collection service has started. Your first collection of garden waste will be on the same day as your household rubbish collection in the alternate week to your recycling.To view your collection schedule click here.

You can purchase the 2015 garden waste service by clicking on the button above.

This is an “opt in” subscription based garden waste service using wheelie bins. Where properties have been assessed as unsuitable for wheelie bins subscribers will be provided with sacks for garden waste collections.

Garden Waste Service Charges and Renewals

The annual fee charged is £35.00 per year for up to 20 fortnightly collections. If you purchase the service online you will receive a £2.00 discount. Please note, we will not be providing a half yearly discount for the garden waste service during 2015.

You can purchase more than one garden waste service if you wish, but you must have enough space on your property to store the additional bin and you will have to pay for each additional wheelie bin.

If you are purchasing the service for the first time you may not be included on our collection schedule for up to 20 working days.

If you are renewing the service you may miss up to one scheduled collection whilst we update our records.

You can view your collection schedule here. You will not be able to report a missed collection until your property has been included on our collection schedule.

If you are purchasing this service for the first time we will provide you with a 240 litre wheelie bin or 60 “2015” garden waste sacks and deliver them to you within 20 working days from the day after the payment is made.

Please note:

  • Our waste crews collect until 3:30pm each day. Please do not report a missed collection before that time
  • You must put your bins out no earlier than 3:30pm on the day before collection and no later than 6:00am on the day of collection
  • Waste crews will not return to empty bins that have been put out after collections have taken place. Any missed collections reported for this reason will not be actioned. Instead please bring your bins back onto your property and put them out in time for your next scheduled collection
  • Any garden waste put out for collection must be in official Birmingham City Council garden waste wheelie bins or sacks. Only garden waste presented in these containers will be collected and no side waste is permitted

Essential Information
  • Items you can put in your Garden Waste Bin/Sacks for collection:

    • Grass cuttings
    • Hedge and shrub cuttings
    • Plants and weeds
    • Tree/shrub branch cutting of less than 5 cm (2 inches) diameter
    • Leaves
    • Dead flowers

    Items you MUST NOT put in your Garden Waste Bin/Sacks

    You MUST NOT put the following into your garden waste wheelie bin/sacks if you do we will NOT collect the garden waste.

    • Green waste produced by or through a trade, business or otherwise on a commercial basis
    • Stones, soil, bricks and rubble
    • Garden chemicals
    • Treated wood
    • Japanese Knotweed
    • Garden tools and implements
    • Garden furniture/ornaments
    • Plant pots, plastic trays
    • Kitchen/food waste
    • Tree/shrub branches greater than 5 cm (2 inches) diameter
    • Animal bedding/faeces
  • Garden sacks will only be provided if the property has been assessed as unsuitable for wheelie bins and/or you had a garden waste sack collection in 2014.

    The charges are the same as for a garden waste wheelie bin but we will provide you with 60 plastic sacks that will be marked with the year to which the service relates. You can still use any remaining 2014 garden sacks and we will collect them.

  • Any garden waste put out for collection must be in the Council’s paid for garden waste wheelie bin or plastic sacks. Only garden waste presented in these containers will be collected.


    This service is for domestic garden waste only.


    Your garden waste bin / sacks should be placed, on the pavement, at the edge of your property by 6.00 am on your collection day, but no earlier than 3.30 pm the day before the collection. Your garden waste may not be collected if you present your bin / sacks late.


    Please read the full terms and conditions which can be found in the attachments section as they contain important information.


  • If your bin / garden waste sacks are missing / damaged you will need to report this to us here.

    It is your responsibility to ensure that your wheelie bin is stored safely and securely. You should permanently mark the bin with your house number/name (or other unique design) to help prevent it from being stolen. You should also take the bin back on to your property as soon as possible after the collection has been made.

    Sometimes the lid of the wheelie bin does not sit correctly but as the plastic has “memory” it should revert back to its original shape and sit down correctly. This process can be assisted if you gently wriggle the lid. If the lid is still damaged after allowing the plastic to settle you will need to request a replacement bin.


    .

  • Composting

    Composting turns waste into nutrients for your garden and can help reduce climate change. This is the best and cheapest way to get rid of garden waste.

    You can find out about the different type of compost bins available and the price and delivery charge at www.getcomposting.com.

    Household Recycling Centres

    You can take your garden waste to your local Household Recycling Centre for free.

    Please Note: You may want to avoid the peak periods at Household Recycling Centres. These are:

    • All day Friday, Saturday and Sunday; Monday from 9am

    Generally the best times to visit the Household Recycling Centres are:

    • Tuesday to Thursday before 10am and after 3pm
    You can request a one off bulky waste collection for garden waste, further information about this service is available here.
  • You can report dumped garden waste here. We will investigate reported dumped garden waste and take appropriate action. Where the dumping is clearly attributable to a particular household, we will ask them to dispose of the green waste and advise them that the free collection service has ended.

    Where the dumping is not clearly attributable to an individual household, we will leaflet the immediate surrounding area to request the household responsible to dispose of the garden waste. We will carry out further assessments of the area and if the garden waste has not been disposed of offenders may face legal action.

    If the dumped garden waste is not removed, or where such behaviour continues, we will investigate this as a fly-tipping offence and take the appropriate formal action.

    We will only usually remove dumped garden waste at the point where we have been able to identify and take action against the offender or if the dumped rubbish/garden waste is a health hazard, for example, attracting vermin or smelling badly.

  • We will provide, upon request, an assisted collection to households where there is a registered Blue Badge holder or you are unable to participate without assistance due to infirmity or disability. However, should an able-bodied person aged 16+ years be resident in the household, we will expect that the able-bodied resident will present the garden waste at the usual collection point.

    We may visit you to confirm your circumstances and eligibility.

    On your collection day the crew will collect and empty your garden waste bin / sacks from an agreed location on the front of your property where it is clearly visible, and return the bin to the same location.

    You must agree and confirm that the information you provide to request the assisted collection service is true and accurate.

    You must notify us if this service is no longer required, for example if you have recovered from an illness, etc.

    If you meet the criteria you can request assisted collections here.

Frequently Asked Questions
    • If you want to purchase an additional service select the button at the top of this page and request the service again and make your payment.  Upon receipt of your payment we will arrange for the delivery of your additional garden waste wheelie bin / set of sacks within 20 working days.

    • It is an offence to create a Statutory Nuisance by lighting a bonfire.

    • We will collect your garden waste for you and compost it. You will receive up to 20 collections a year for an equivalent cost of £1.75 per collection. You will be provided with a 240 litre wheelie bin (the equivalent of about 3-4 sacks) and you will not have the inconvenience of taking your garden waste to the local Household Recycling Centre

    • Your garden waste bin is grey with a brown lid, has an identification chip fitted and has the capacity to hold 240 litres of garden waste. The wheelie bin is about 107 cm high and takes up a ground space of 58 cm x 74 cm.


      The identification chip known as Radio Frequency Identification (RFID); contains a Unique Reference Number, which allows us to identify the bin as belonging to a particular property.


    • You can have up to a maximum of 10 garden waste bins, but you must have enough space to store them on your property and will have to pay for each additional bin.

    • We would prefer you not to put your garden waste into sacks before placing in your bin, as we cannot compost the plastic sacks and this incurs additional costs


    • You can pay for this service by Debit/Credit card

    • No – there are no concessionary fees for this service. The fee only covers collection costs. We still have to pay for the garden waste to be composted.

    • Opening an online account to purchase this service enables us to provide improved security for the data stored within our system. When you provide us with your e-mail address it allows us to communicate with you more efficiently and effectively.

      The online account has a number of other benefits, for example, you can:

      • more easily request a Bulky Waste Collection
      • pay your council tax
      • make a claim for Local Housing Allowance, Housing Benefit or Council Tax Support
      • notify us of changes in circumstances that may affect your Local Housing Allowance, Housing Benefit or Council Tax Support
      • if you are a council tenant you can pay your rent and view and manage your rent account

    • We do. The fee paid is for the collection service only and NOT the wheelie bin. We provide the garden waste bin for you to use but it remains our property.

    • If it is our mistake we will ensure that the collection is made within 3 calendar days following the day you report it. Leave your garden waste bin at the normal collection point until it is emptied.

      If your garden waste has not been collected, due to circumstances beyond our control, for example because of heavy snow, it will be collected as soon as we can.

      If the garden waste has not been collected, because you presented it late or incorrectly, you will have to wait until the next scheduled collection before it is removed. In these circumstances you must return the garden waste bin / sacks to your property until the next scheduled collection or take the waste to your nearest Household Recycling Centre.


    • You do not have to put your garden waste out for collection every fortnight if you don’t collect very much garden waste, but there will be no reduction in the charge made.  You may want to put your garden waste out for collection every 4 weeks or alternatively you may wish to consider sharing a wheelie bin with a neighbour but you will need to make and be responsible for your own arrangements.

    • No. You must not overload your garden waste bin. If it is over-loaded and you cannot close the lid, we will not empty it as this may cause damage to the wheelie bin or our machinery/vehicle.

    • We will collect and empty your garden waste wheelie bin and we will collect garden waste that is in a “paid for” 2014/2015 BCC garden waste sack left by the side of the bin.

      We will NOT collect any other additional waste left by the side of the wheelie bin.

      If you have left additional waste by the side of your garden waste bin we will leave a tag on it which explains why the additional waste has not been collected.

      You will need to put the additional garden waste into your garden waste bin once we have emptied it and wait for the next scheduled collection. Alternatively you can take the additional garden waste to your nearest Household Recycling Centre.

      If you repeatedly leave additional waste by the side of the garden waste bin, we will, if necessary, consider taking legal action as this is fly-tipping.

    • We recognise that a variety of community based groups and residents voluntarily support us by collecting garden waste, particularly fallen leaves from the highway during the Autumn season.

      You can submit a request to us by email at wasteprevention@birmingham.gov.uk and we will supply any bona-fide group / residents with garden waste sacks and make appropriate arrangements for them to be collected free of charge.

    • Disposal of Japanese Knotweed canes should be done within the confines of your garden. Cut stems cannot re-grow once they have dried to a dark brown colour. Dried out stems can be safely composted. Pulled stems, which will include crowns, are not suitable for composting.

      You are responsible for removing Japanese Knotweed if it is on your private land. Further advice is available online from the Environment Agency.

      The council will not remove Japanese Knotweed unless it is on council owned land.


    • Yes. You will need to make and be responsible for your own local arrangement with a neighbour to share the garden waste bin.


      We will only process the request from one resident and the garden waste bin will be collected from the property belonging to the resident that has made the request and you will be responsible for complying with all the terms and conditions.


      We will not have any responsibility to resolve any local disputes.


External Links
We are not responsible for the content of other organisations' websites

Website feedback


What do you think of this page?