Overview

We monitor our main Twitter and Facebook accounts Monday to Friday, 9:00am to 5:00pm, except for bank holidays and public holidays.

If you contact us on either of these channels during these times we will try to reply as soon as possible.

Reporting issues

We will always try to help, but we are unable to formally act upon and respond to reports of problems such as road defects, missed rubbish collections or official complaints using Twitter or Facebook.

In these cases we will direct you to the correct form to complete on our website. This will make sure that the correct department receives your comment or complaint immediately.

If you are logged into your BRUM account before you complete the form, you will be able to track your issue as it progresses through our systems.

Freedom of information requests

We will accept Freedom of Information requests on our main Twitter or Facebook accounts, as long as they are from an identified person or organisation.

You can find more guidance on this on the Information Commissioner’s Office website.

Page last updated: 4 October 2024