Welcome to birmingham.gov.uk

Due to essential maintenance the online account may not be available between 18:00 hours and midnight.
Apologies for any inconvenience caused.

Welcome to birmingham.gov.uk

Adult Social Care - your views on our service

Your views about adult social care services in Birmingham

Your views and experiences of Adults Social Care services are important to us because we want to give you the best services we can. By listening to you we can find out how well we are doing and learn how to continue to improve the services we provide.


Comments: Giving us your ideas or suggestions on how we may improve our Adult Social Care services.

Compliments: Letting us know when our staff or services have done a good job and we get things right.

Complaints: Telling us when something has gone wrong, or you are disatisfied so we can try to put things right and improve our services for the future.

Who can make a complaint?

You can make a complaint if you:
  • Are in receipt or believe you should be in receipt of Adult Care Services
  • Are a carer, or you are acting on someone else's behalf. if you are making a complaint on behalf of someone who uses our services, we will check that they have given you their permission to make the complaint.

How to make a comment, compliment or complaint

You can make a comment, compliment or complaint by:



More information and contact details

If you would like more information about our service and the comments, compliments and complaints process, please contact us at:

Customer Care and Citizen Involvement Team
Directorate for People (Adult Social Care)
Birmingham City Council
PO Box 16465
Birmingham
B2 2DG

Phone: 0121 303 5161 (option 1)

Fax: 0121 303 7208

Leaflets and forms


Other pages

More information about making a complaint

Comments, Compliments and Complaints Service for Children, Young People and Families services

Your Views Are Good News for comments, complaints or compliments about all other services provided by Birmingham City Council


Other websites

Care Quality Commission

Local Government Ombudsman