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Welcome to birmingham.gov.uk

Landlords

Overview

The Benefit Service holds a quarterly private landlord forum. If you are interested in participating, please email us at Landlord.Liaison@birmingham.gov.uk

If you are a Housing Association and have a query about a Housing Benefit claim please email us at RSLenquires@Birmingham.gov.uk

If you are a Private Landlord and have a query about a Housing Benefit claim please email us at PTMailbox@Birmingham.gov.uk

If you are a Landlord who is not receiving payments of rent from your tenant you should ensure that, before contacting the Benefit Service, you have spoken to your tenant and agreed repayment terms. If the tenant is experiencing financial difficulties they should be advised to contact the Benefit Service direct.

Payment dates can be found in the essential information below.

Changes to the way we deal with calls from Landlords

Contact Centre advisors are only be able to deal with two queries per call. If you require further advice and information, you will need to make another call.

If you are a Registered Social Landlord and you receive monthly reports from the Benefit Service, Contact Centre advisors will not be able to answer any queries regarding the status of your tenants' claims.

Important changes to housing benefit

Essential Information
  • Do you have a tenant who is in receipt of or has claimed Housing Benefit or Local Housing Allowance and is in arrears with their rent? If so, please contact the Benefit Service immediately using one of the methods below:

    By email: ptmailbox@birmingham.gov.uk

    Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    By writing to:

    Benefit Service

    Birmingham City Council

    PO Box 8267

    Birmingham

    B4 7XF


    It would help if when you contact us you quote the following:


    • Your landlord code
    • Your full name and address
    • Your tenant's full name and address
    • Weekly rent payable
    • Amount of arrears and date court action started
    • Preferred method of reply - telephone/letter/email, and appropriate contact details

  • Please visit the Local Housing Allowance page for more details. Alternatively, you can find the LHA - Information for Landlords document attached at the bottom of this page.

  • The Benefit Service recognises that in certain circumstances it will be in everyone's best interest that the landlord receives the Local Housing Allowance entitlement of their tenant. We are eager to get this right so that it works effectively. To this end, we have produced a Safeguard Policy, which can be found in the attachments section below.


    From April 2011, extra provision to pay Local Housing Allowance direct to landlord was created. Details of this can be read in Additional Landlord Direct Provision from April 2011, which can be found in the attachment section below.


    If you have any general enquires regarding Local Housing Allowance, or housing benefit in general, please contact Jackie Griffiths by email at landlord.liaison@birmingham.gov.uk



  • The Accommodate Newsletter is produced by the City Council for Private Landlords in Birmingham.

  • Please see below the Housing Benefit payment dates for 2014/15.

    Please allow 24 hours from the expected payment date before you make an enquiry.

    If the ‘processed date’ falls on a Bank Holiday it is likely that it will be brought forward to try and limit any delay to you receiving your payments. You will be made aware of this through a website message or if you are signed up to the free email alerts you will be informed through email.

    Please note that if you are paid by cheque it will take longer for the payment to reach you and for you to be able to access the money. If you change your payment to BACS (payment straight into your bank) you will receive your payment sooner and this is a more secure and safer method of payment.

    Processed Date Date you should expect to receive your payment by Period the payment covers:
    Schedule ofPayments Date BACS* Cheque From To
    Tenant 2 weekly payment 14/04/14 18/04/14 21/04/14 07/04/2014 20/04/2014
    Landlord 4 weekly payment 28/04/14 02/05/14 05/05/14 07/04/2014 04/05/2014
    Tenant 2 weekly payment 28/04/14 02/05/14 05/05/14 21/04/2014 04/05/2014
    Tenant 2 weekly payment 12/05/14 16/05/14 19/05/14 05/05/2014 18/05/2014
    Landlord 4 weekly payment 26/05/14 30/05/14 02/06/14 05/05/2014 01/06/2014
    Tenant 2 weekly payment 26/05/14 30/05/14 02/06/14 19/05/2014 01/06/2014
    Tenant 2 weekly payment 09/06/14 13/06/14 16/06/14 02/06/2014 15/06/2014
    Landlord 4 weekly payment 23/06/14 27/06/14 30/06/14 02/06/2014 29/06/2014
    Tenant 2 weekly payment 23/06/14 27/06/14 30/06/14 16/06/2014 29/06/2014
    Tenant 2 weekly payment 07/07/14 11/07/14 14/07/14 30/06/2014 13/07/2014
    Landlord 4 weekly payment 21/07/14 25/07/14 28/07/14 30/06/2014 27/07/2014
    Tenant 2 weekly payment 21/07/14 25/07/14 28/07/14 14/07/2014 27/07/2014
    Tenant 2 weekly payment 04/08/14 08/08/14 11/08/14 28/07/2014 10/08/2014
    Landlord 4 weekly payment 18/08/14 22/08/14 25/08/14 28/07/2014 24/08/2014
    Tenant 2 weekly payment 18/08/14 22/08/14 25/08/14 11/08/2014 24/08/2014
    Tenant 2 weekly payment 01/09/14 05/09/14 08/09/14 25/08/2014 07/09/2014
    Landlord 4 weekly payment 15/09/14 19/09/14 22/09/14 25/08/2014 21/09/2014
    Tenant 2 weekly payment 15/09/14 19/09/14 22/09/14 08/09/2014 21/09/2014
    Tenant 2 weekly payment 29/09/14 03/10/14 06/10/14 22/09/2014 05/10/2014
    Landlord 4 weekly payment 13/10/14 17/10/14 20/10/14 22/09/2014 19/102014
    Tenant 2 weekly payment 13/10/14 17/10/14 20/10/14 06/10/2014 19/10/2014
    Tenant 2 weekly payment 27/10/14 31/10/14 03/11/14 20/10/2014 02/11/2014
    Landlord 4 weekly payment 10/11/14 14/11/14 17/11/14 20/10/2014 16/11/2014
    Tenant 2 weekly payment 10/11/14 14/11/14 17/11/14 03/11/2014 16/11/2014
    Tenant 2 weekly payment 24/11/14 28/11/14 01/12/14 17/11/2014 30/11/2014
    Landlord 4 weekly payment 08/12/14 12/12/14 15/12/14 17/11/2014 14/12/2014
    Tenant 2 weekly payment 08/12/14 12/12/14 15/12/14 01/12/2014 14/12/2014
    Tenant 2 weekly payment 22/12/14 26/12/14 29/12/14 15/12/2014 28/12/2014
    Landlord 4 weekly payment 05/01/15 09/01/15 12/01/15 15/12/2014 11/01/2015
    Tenant 2 weekly payment 05/01/15 09/01/15 12/01/15 29/12/2014 11/01/2015
    Tenant 2 weekly payment 19/01/15 23/01/15 26/01/15 12/01/2015 25/01/2015
    Landlord 4 weekly payment 02/02/15 06/02/15 09/02/15 12/01/2015 08/02/2015
    Tenant 2 weekly payment 02/02/15 06/02/15 09/02/15 26/01/2015 08/02/2015
    Tenant 2 weekly payment 16/02/15 20/02/15 23/02/15 09/02/2015 22/02/2015
    Landlord 4 weekly payment 02/03/15 06/03/15 09/03/15 09/02/2015 08/03/2015
    Tenant 2 weekly payment 02/03/15 06/03/15 09/03/15 23/02/2015 08/03/2015
    Tenant 2 weekly payment 16/03/15 20/03/15 23/03/15 09/03/2015 22/03/2015
    Landlord 4 weekly payment 30/03/15 03/04/15 06/04/15 09/03/2015 05/04/2015
    Tenant 2 weekly payment 30/03/15 03/04/15 06/04/15 09/03/2015 05/04/2015
    • For BACS payments this is an estimated receipt date that will be dependent on the conditions of your banks clearing system.
Frequently Asked Questions
    • If you are not receiving payments from your tenant then you should first of all speak to them and see if you can arrange a mutually agreed repayment schedule.

      If you determine that your tenant is experiencing financial difficulties then you should direct them to contact us urgently.

      If the tenant is more than 8 weeks in arrears then please contact us to consider direct payments on:

      ptmailbox@birmingham.gov.uk

    • Please email us at ptmailbox@birmingham.gov.uk, giving details of the letter you require.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.


    • Please either write to us at:


      Benefit Service
      Birmingham City Council
      PO Box 8267
      Birmingham

      or email us at ptmailbox@birmingham.gov, giving full details.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    • The decision has been made on your tenant's claim, so as a landlord you are unable to appeal. However, you may ask for the claim to be looked at again.


      Please either write to us at:

      Benefit Service
      Birmingham City Council
      PO Box 8267
      Birmingham
      B4 7XF

      or email us at ptmailbox@birmingham.gov.uk, giving full details.

      Please note that this email address cannot accept email with attachments - if you need to provide further information, please copy and paste it into the body of your email.

    • Yes, as long as the claimant has either


      • Signed Part 16 of the housing benefit claim form; or
      • Completed Section 11 of an electronic benefit claim form; or
      • Written to us giving us permission to allow you access to their benefit claim.

      Also, as the landlord you must be able to provide us with the following information when contacting us about your tenant's claim:


      • Your name and/or company name;
      • Your address and/or company address;
      • Your tenant's name and address;
      • Your landlord code, if you have one.


      You can find more detailed information on the Landlord Advice pages.