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Garden Waste Service

Having problems accessing your online account?

If you aren’t getting temporary password emails, it is likely that you don’t have an online account registered to the email address you’re trying. In this case, please register an online account before attempting to order your garden waste collection service for 2015. For a fuller explanation of how to get around problems accessing your online account, please visit our account help page.

Please check the 'service location'

Please check the service location before submitting the online form to ensure we deliver the bin to the correct address. The service location is the address where you would like your bin delivered to and collected from.

Also, if you have moved address please ensure that you have up-dated your address details on your online account. If you are updating your address details you will need to log out of your online account and log back in again to ensure that your details have been updated.

Renewing your garden waste collections

If you already have a garden waste wheelie bin because you have previously subscribed to the service, please still choose to receive at least one wheelie bin on the form. If our records show you already have enough garden waste wheelie bins we won't deliver any more.

Please ensure that you read all of the information on this page before you request the Garden Waste Service.

Garden waste collections for 2014 have stopped

You can now purchase/renew the 2015 garden waste service by clicking on the button above.

This is an “opt in” subscription based garden waste service using wheelie bins. Where properties have been assessed as unsuitable for wheelie bins and, as part of the City wide roll out of wheelie bins, will remain on a sack collection service, subscribers will be provided with sacks.

The annual fee charged is £35.00 per year for up to 20 fortnightly collections.

If you purchase/renew the service online you will receive a £2 discount.

You can purchase more than one garden waste service, if you wish but you must have enough space on your property to store the additional bin and you will have to pay for each additional wheelie bin.

If you are purchasing this service for the first time we will provide you with a 240 litre wheelie bin and deliver this to you within 20 working days from the day after the payment is made.

If you purchase the service before 31 January 2015 we will provide you with up to 20 fortnightly collections.

If you purchase the service for the first time or renew the service after the above date you may not be included on our collection schedule for up to 20 working days from the day after your payment is made. You can view your collection schedule here.

The garden waste service runs from end of February through to November each year. To view your collection schedule click here. Your garden waste is collected on the same day as your household rubbish but on the alternate week to your mixed materials recycling.

Essential Information
  • Items you can put in your Garden Waste Bin/Sacks for collection:

    • Grass cuttings
    • Hedge and shrub cuttings
    • Plants and weeds
    • Tree/shrub branch cutting of less than 5 cm (2 inches) diameter
    • Leaves
    • Dead flowers

    Items you MUST NOT put in your Garden Waste Bin/Sacks

    You MUST NOT put the following into your garden waste wheelie bin/sacks if you do we will NOT collect the garden waste.

    • Green waste produced by or through a trade, business or otherwise on a commercial basis
    • Stones, soil, bricks and rubble
    • Garden chemicals
    • Treated wood
    • Japanese Knotweed
    • Garden tools and implements
    • Garden furniture/ornaments
    • Plant pots, plastic trays
    • Kitchen/food waste
    • Tree/shrub branches greater than 5 cm (2 inches) diameter
    • Animal bedding/faeces
  • Garden sacks will only be provided if the property has been assessed as unsuitable for wheelie bins and, as part of the city wide roll out of wheelie bins will remain on our sack collection.

    The charges are the same as for a garden waste wheelie bin but we will provide you with 60 plastic sacks that will be marked with the year to which the service relates.

  • Any garden waste put out for collection must be in the Council’s paid for garden waste wheelie bin or plastic sacks. Only garden waste presented in these containers will be collected.

    This service is for domestic garden waste only.

    Your garden waste bin / sacks should be placed, on the pavement, at the edge of your property by 6.00 am on your collection day, but no earlier than 3.30 pm the day before the collection. Your garden waste may not be collected if you present your bin / sacks late.

    Please read the full terms and conditions which can be found in the attachments section as they contain important information.

  • If your bin / garden waste sacks are missing / damaged you will need to report this to us here.

    It is your responsibility to ensure that your wheelie bin is stored safely and securely. You should permanently mark the bin with your house number/name (or other unique design) to help prevent it from being stolen. You should also take the bin back on to your property as soon as possible after the collection has been made.

    Sometimes the lid of the wheelie bin does not sit correctly but as the plastic has “memory” it should revert back to its original shape and sit down correctly. This process can be assisted if you gently wriggle the lid. If the lid is still damaged after allowing the plastic to settle you will need to request a replacement bin.


  • Composting

    Composting turns waste into nutrients for your garden and can help reduce climate change. This is the best and cheapest way to get rid of garden waste.

    You can find out about the different type of compost bins available and the price and delivery charge at www.getcomposting.com.

    Household Recycling Centres

    You can take your garden waste to your local Household Recycling Centre for free.

    Please Note: You may want to avoid the peak periods at Household Recycling Centres. These are:

    • Friday to Monday from 9am

    Generally the best times to visit the Household Recycling Centres are:

    • Tuesday to Thursday before 10am and after 3pm
    You can request a one off bulky waste collection for garden waste, further information about this service is available here.
  • You can report dumped garden waste here. We will investigate reported dumped garden waste and take appropriate action. Where the dumping is clearly attributable to a particular household, we will ask them to dispose of the green waste and advise them that the free collection service has ended.

    Where the dumping is not clearly attributable to an individual household, we will leaflet the immediate surrounding area to request the responsible household to dispose of the garden waste. We will carry out further assessments of the area and if the garden waste has not been disposed of offenders may face legal action.

    If the dumped garden waste is not removed, or where such behaviour continues, we will investigate this as a fly-tipping offence and take the appropriate formal action.

    We will only usually remove dumped garden waste at the point where we have been able to identify and take action against the offender or if the dumped rubbish/garden waste is a health hazard, for example, attracting vermin or smelling badly.

  • We will provide, upon request, an assisted collection to households where there is a registered Blue Badge holder or you are unable to participate without assistance due to infirmity or disability. However, should an able-bodied person aged 16+ years be resident in the household, we will expect that the able-bodied resident will present the garden waste at the usual collection point.

    We may visit you to confirm your circumstances and eligibility

    On your collection day the crew will collect and empty your garden waste bin / sacks from an agreed location and return the bin to the same location.

    You must agree and confirm that the information you provide to request the assisted collection service is true and accurate.

    You must notify us if this service is no longer required, i.e. recovery from illness, new member of the household who is over 16 and able to present the garden waste bin / sacks moves into your property, etc.

    If you meet the criteria you can request an assisted collection here.

Frequently Asked Questions
    • If you want to purchase an additional service select the button at the top of this page and request the service again and make your payment.  Upon receipt of your payment we will arrange for the delivery of your additional garden waste wheelie bin / set of sacks within 20 working days.

    • No. If you repeatedly put garden waste into your rubbish or household recycling wheelie bins/sacks we will consider taking legal action against you.

    • It is an offence to create a Statutory Nuisance by lighting a bonfire.

    • We will collect your garden waste for you and compost it. You will receive 20 collections a year for an equivalent cost of £1.75 per collection. You will be provided with a 240 litre wheelie bin (the equivalent of about 3-4 sacks) and you will not have the inconvenience of taking your garden waste to the local Household Recycling Centre

    • Your garden waste bin is grey with a brown lid, has an identification chip fitted and has the capacity to hold 240 litres of garden waste. The wheelie bin is about 107 cm high and takes up a ground space of 58 cm x 74 cm.

      The identification chip known as Radio Frequency Identification (RFID); contains a Unique Reference Number, which allows us to identify the bin as belonging to a particular property.

    • You can have up to a maximum of 10 garden waste bins, but you must have enough space to store them on your property and will have to pay for each additional bin.

    • We would prefer you not to put your garden waste into sacks before placing in your bin, as we cannot compost the plastic sacks and this incurs additional costs

    • The collection of green recycling is not a statutory service and not all households have a garden – so it would be unfair to require all households to pay for something that they don’t want or need.

    • You can pay for this service by Debit/Credit card only.

    • Payments can be made by Credit or Debit Cards only. This is because it is the most cost-efficient way for us to take payment for this service.

      Cash and cheque payments would be the most expensive way for us to administer the payment, and given the relatively low cost of the garden waste service, it would mean that most of your payment would be used to process the payment, not to deliver the service.

      If you do not have a credit or debit card, you may wish to consider asking a family member to purchase it on your behalf, or alternatively may wish to consider sharing a wheelie bin with a neighbour.

    • No – there are no concessionary fees for this service. The fee only covers collection costs. We still have to pay for the garden waste to be composted.

    • Opening an online account to purchase this service enables us to provide improved security for the data stored within our system. When you provide us with your e-mail address it allows us to communicate with you more efficiently and effectively.

      The online account has a number of other benefits, for example, you can:

      • more easily request a Bulky Waste Collection
      • pay your council tax
      • make a claim for Local Housing Allowance, Housing Benefit or Council Tax Support
      • notify us of changes in circumstances that may affect your Local Housing Allowance, Housing Benefit or Council Tax Support
      • if you are a council tenant you can pay your rent and view and manage your rent account

    • We do. The fee paid is for the collection service only and NOT the wheelie bin. We provide the garden waste bin for you to use but it remains our property.

    • If it is our mistake we will ensure that the collection is made by the end of the working day following the day you report it. Leave your garden waste bin at the normal collection point until it is emptied.

      If your garden waste has not been collected, due to circumstances beyond our control, i.e. inclement weather or road closures, etc., it will be collected as soon as is reasonably practical.

      If the garden waste has not been collected, because you presented it late or incorrectly, you will have to wait until the next scheduled collection before it is removed. In these circumstances you must return the garden waste bin / sacks to your property until the next scheduled collection or take the waste to your nearest Household Recycling Centre.

    • You do not have to put your garden waste out for collection every fortnight if you don’t collect very much garden waste, but there will be no reduction in the charge made.  You may want to put your garden waste out for collection every 4 weeks or alternatively you may wish to consider sharing a wheelie bin with a neighbour but you will need to make and be responsible for your own arrangements.

    • No. You must not overload your garden waste bin. If it is over-loaded and you cannot close the lid, we will not empty it as this may cause damage to the wheelie bin or our machinery/vehicle.

    • We will collect and empty your garden waste bin but we will NOT collect the additional waste you have left by the side of the bin.

      If you have left additional waste by the side of your garden waste bin we will leave a tag on it which explains why the additional waste has not been collected.

      You will need to put the additional garden waste into your garden waste bin once we have emptied it and wait for the next scheduled collection. Alternatively you can take the additional garden waste to your nearest Household Recycling Centre.

      If you repeatedly leave additional waste by the side of the garden waste bin, we will, if necessary, consider taking legal action or withdraw the service.

    • We recognise that a variety of community based groups and residents voluntarily support us by collecting garden waste, particularly fallen leaves from the highway during the Autumn season.

      You can submit a request to us by email at wasteprevention@birmingham.gov.uk and we will supply any bona-fide group / residents with garden waste sacks and make appropriate arrangements for them to be collected free of charge.

    • Disposal of Japanese Knotweed canes should be done within the confines of your garden. Cut stems cannot re-grow once they have dried to a dark brown colour. Dried out stems can be safely composted. Pulled stems, which will include crowns, are not suitable for composting.

      You are responsible for removing Japanese Knotweed if it is on your private land. Further advice is available online from the Environment Agency.

      The council will not remove Japanese Knotweed unless it is on council owned land.

    • Yes. You will need to make and be responsible for your own local arrangement with a neighbour to share the garden waste bin.

      We will only process the request from one resident and the garden waste bin will be collected from the property belonging to the resident that has made the request and you will be responsible for complying with all the terms and conditions.

      We will not have any responsibility to resolve any local disputes.

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