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Guard Rails, Bollards and Benches

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Overview
You can use this form to report faults relating to guard rails, bollards and benches

Guard rails are sections of railing placed beside the highway to discourage pedestrians from trying to cross the road at certain places, for example directly outside a school, and to encourage them to use safe crossing places such as clearly marked pedestrian crossings.

Bollards are small concrete or metal pillars most commonly used to restrict or prevent vehicular access to certain areas.

Benches include all kinds of public seating on pavements or in pedestrianised areas.

Please ensure you do not put yourself or anyone else in danger when obtaining details about the fault.


Essential Information
  • Anyone who has a mobile phone can also report street faults by text.

    The message will be registered on our customer contact system and the sender will then get a response confirming that their report has been logged and will be dealt with. To use this service text HIGHWAYS followed by a space, followed by your message to 07786 200 403. Accurate details of the location and nature of the fault should be included in the text to speed up our response


Frequently Asked Questions
    • Each street light, traffic light, or traffic sign should have a number on its column. This may be painted on, or on a sticker, and will be on the side of the lamp column facing the road. If you can tell us this number it will help us to resolve your request more quickly.

    • How quickly this report is dealt with depends on how urgent the problem is.

      We will inspect anything you report within a maximum of 5 working days.

      Dangerous faults or situations will be made safe within 24 hours of the report.

      All other defects will be scheduled for attention or repair within planned programmes, for Street lighting faults usually within 12 business days (95% of the time) and for Street Names Plates with 28 business days from the report.

    • If you haven't been able to find the information that you need then the link below will take you to a form that you can use to ask us further questions.

      Service Specific Enquiry