Bulky Waste Collections
Please Note: This request is for a service at your home, so you will need to sign into your online account, or set up an account if you haven't got one.
It only takes a few minutes, and means you will be able to track progress of your request online.
All collections of bulky waste are now chargeable.
Why not recycle or give them to charity?
To find out where your nearest recycling points are please go to: http://www.bebirmingham.org.uk/recycling_map.php
Alternatively, you can take items to your local housing recycling centre for disposal. There is no charge for this service.
The cost is £25 for the collection of up to 6 items.
If you order online you will receive a £2.00 discount. Before you order the service you will need to access or register for an online account. It only takes a few minutes and means you will be able to track progress of your request(s).
Once your request is accepted we will advise you of the date we will be collecting your items.
- Collections will normally happen between 6am and 3pm, Monday - Friday.
- Please leave all items out by 6am on the day of collection. The earliest you can put your items out is the evening before - please don't leave things out any earlier than this.
An assisted service is available for people who are elderly and infirm or those with a physical disability. We cannot enter your property but we can arrange to pick items up from immediately outside the property e.g. the front door or side door if accessible. If you require an assisted collection please click 'Yes' under the assistance section in the form.
There are a number of items that we will not collect:
- Rubble and Building Waste
- Broken glass panes (unless boxed or wrapped and clearly marked)
- Gas Canisters
Collection of Black Sacks and Garden Waste (in sacks).
If you are booking a Bulky Waste collection for items in black sacks, the maximum number of sacks that can be requested for collection per individual appointment is 18.
If the collection contains a mix of black sacks and other separate items it's important to remember that, 3 sacks = 1 item. A maximum of 6 items per appointment is permitted. Sacks filled with items that have not been presented correctly, are too heavy/overfilled or are too dangerous to handle (sharp edges, points etc..) will not be removed.
Cancellations and Missed Collections
Please call our Contact Centre on 0121 303 1112 to cancel your bulky waste collection or report a missed bulky waste collection. Please note: cancellations must be received at least 2 working days before the appointment date (for example, a collection due on a Monday must be cancelled by no later than Wednesday of the previous week).