More FAQs will be added in response to customer feedback
When you book and use a computer, the Netloan system checks the library membership database to see if your card is Adult or Child and if it is still valid.
A PIN is a Personal Identification Number. It is an extra security measure to prevent someone else using your card.
Unfortunately, a few people have tried to use the computers for illegal activities such as sending malicious emails. The City Council is therefore no longer willing to allow people to access the internet anonymously.
Yes, you can use the computers but first you will need to get a Birmingham library card and PIN.
We recommend that you make the bookings yourself. You can use a special booking computer located in the Internet Centre on the Ground Floor or book a new session before you finish your current session. Please note. Computers are closed down 15 minutes before the library closes.